TERMS & CONDITIONS
We founded Mary's Warehouse with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us if you want to learn more.
DELIVERY
What You Need to Know
Shipping is calculated at checkout depending on the size of the order and delivery location. We deliver items nationally within the UK by DPD, Parcelforce or Royal Mail.
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Orders are processed Monday-Friday and we aim to have your goods with you within 3-5 days of your order. Once shipped we'll email you with your tracking information.
RETURNS AND REFUNDS
How It Works
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Online sales returns and refunds
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Please note, we only accept returns from the person who originally purchased the item.
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you have the right to cancel an order even if the goods aren’t faulty within 14 days of the invoice date.
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we will issue a refund to you, the original customer, if you’ve told us within 14 days of your invoice that you wish to cancel your order. Please send an email to sales@maryswarehouse.com requesting a return approval.
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you have another 14 days to return the goods to us once your return has been approved.
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it is your responsibility to arrange and pay for the return of the item.
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we will refund to you the cost of the item(s) only, within 14 days of receiving the goods back in the condition they were purchased.
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the refunded amount will exclude our original costs of postage and packaging.
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the refund will be processed using your original payment method.
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Repairs & replacements
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Sometimes a manufacturing fault is discovered.If a fault is found within 60 days of purchase, we will repair or replace the item like-for-like.
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If we are unable to repair or replace the item, a refund will be issued, to include the original postage and packaging costs.
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Exclusions
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Refunds, repairs or replacements will not be issued under the following circumstances:
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an item is known to be faulty at the time of purchase and sold as such.
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an item has been damaged by you in trying to repair it or by someone else attempting a repair.
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you have modified the item in any way.
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WARRANTY AT MARY'S WAREHOUSE
Our Policy
We offer a 60 day warranty on manufacturing defects on the products we supply. We will offer spare parts or repair. And if not possible a replacement (if one is available). failing that we will offer a full refund.
PRIVACY POLICY
Trust Us with Your Information
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
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Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
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How do we store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell and market products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with our site visitors?
We will only contact you if it is requested by you. Or if there is a problem with a payment or invoice for a product or service that you have purchased through the site.
The following Cookies are used on our site
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Cookie Name
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XSRF-TOKEN [Used for security reasons] [Session / Essential]
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hs [Used for security reasons] [Session / Essential]
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svSession [Used in connection with user login] [2 months / Essential]
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SSR-caching [Used to indicate the system from which the site was rendered] [1 minute / Essential]
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_wixCIDX [Used for system monitoring/debugging] [3 months / Essential]
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_wix_browser_sess [Used for system monitoring/debugging] [session / Essential]
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consent-policy [Used for cookie banner parameters] [12 months / Essential]
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smSession [Used to identify logged in site members] [Session / Essential]
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TS* [Used for security and anti-fraud reasons] [Session / Essential]
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bSession [Used for system effectiveness measurement] [30 minutes / Essential]
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fedops.logger.X [Used for stability/effectiveness measurement] [12 months / Essential]
How can you as a site visitors withdraw your consent?
If you don’t want us to process your data anymore, please contact us at sales@maryswarehouse.com
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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